We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. However, we reserve the right to charge a restocking fee of up to 20% of the order. Within 30 days of receipt of your order, you may return products that:
The following orders are not returnable:
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted.
Items incorrectly shipped to Guelph Auto Parts will not be returned. Items not purchased from Guelph Auto Parts will not be accepted.
We will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error.
If your product has been damaged in shipment, please complete our form at Returns within 24 hours of receipt of your product to begin the returns process. We'll then contact you via email with further instructions on filing your claim.
We will not refund any labor costs incurred by you or the installer of the products purchased at this website.
Guelph Auto Parts guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product. If you wish to return it, please visit our returns form for more information.
Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to contact us.
You can reach us by phone, fax, or email. To issue a Return Authorization request, click here.